MontiiCo Lunch Box & Food Jar FAQ
IS THE LUNCH BOX LEAKPROOF?
Our Bento lunch boxes are leakproof for wet foods like dips, yogurts, and thick sauces. However, they're not leakproof for liquids such as salad dressings, soup, or sauces. To prevent any excess liquids from crossing over to other compartments of the lunch box when packing foods like watermelon or citrus, we recommend placing a folded-up paper towel at the bottom - or you can utilise our Bento Cups or Leakproof Dip & Sauce Boxes.
ARE THE LUNCH BOXES DISHWASHER SAFE?
Yes, all our lunch boxes are dishwasher safe* on the top rack on a cooler setting (45 degrees Celsius) than most dishwasher cycles. Wipe off any excess moisture from both the inside and outside of the lunch box after the dishwasher cycle ends. Note that hotter cycles may cause warping and void the warranty. If you run your dishwasher on a hotter cycle, we recommend hand washing. *For the Bento Three+ and Bento Stainless Maxi please remove the seal on the lid of the Bento Box and hand wash this soapy water. Make sure both the lunch box and seal are completely dry before reinserting it.
How do I replace the seal on my Bento Three+ or Bento Stainless Maxi Lunch Box after washing?
Lift out the seal, hand wash and allow to dry. Press around all the edges to put the seal back in to your lunch box, as shown in this short video.
HOW SHOULD I STORE MY LUNCH BOX?
Always store your lunch box with the lid open when not in use to let the seal fully dry. Storing it with the lid closed could result in mould growth.
CAN I PRE-PACK THE LUNCH BOX THE NIGHT BEFORE?
Absolutely! Our Bento lunch boxes are airtight, allowing you to pack them the night before and store them in the fridge until morning.
DO YOU OFFER REPLACEMENT PARTS OR ADDITIONAL LUNCH BOX PARTS?
Yes, we offer removable dividers to add more variety to your lunch box, as well as replacement latches. If you're unsure about which style of latch you have, please contact our support team.
HOW CAN I LABEL MY CHILD'S LUNCH BOX?
We recommend using vinyl stickers, which you can easily find online
IS THERE A WARRANTY FOR THE LUNCH BOXES?
Yes, we offer a full 12-month manufacturer's warranty on all our lunch boxes. Please note that wear and tear or damage caused by drops or warping that may be caused by using a hotter dishwasher cycle would not be covered under the warranty.
CAN I PUT THE LUNCH BOXES IN THE MICROWAVE OR FREEZER?
No, our lunch boxes are not designed to be used in the microwave or freezer.
HOW DO I CLEAN THE FOOD JAR?
The Food Jar is safe to clean in the dishwasher up to 70°C. However, it is important to remove the bumper and wash it separately to avoid water getting trapped between the bumper and the jar. We recommend hand washing the lid and removing the seal to ensure that no food is stuck underneath it. Always store your empty food jar without the lid affixed and completely dry inside.
HOW CAN I KEEP MY FOOD HOT OR COLD IN THE FOOD JAR?
For hot food, we recommend pre-heating the food jar by filling it with boiling water and resting the lid on top for 10 minutes before use. Please do not screw the lid back on while pre-warming the jar. Heat your food slightly hotter than you'd like to eventually eat it, as it will cool slightly. Fill the jar as full as possible to retain the most heat; empty space causes the food to cool more quickly. Exercise caution with hot foods to avoid burns and scalds. For cold food, we recommend pre-cooling the food jar by filling it with ice and water for 10 minutes before use.
IS THERE A WARRANTY FOR THE FOOD JARS?
Yes, our Food Jars come with a 6 month manufacturer's warranty.
ARE YOUR PRODUCTS BPA-FREE?
Yes, all our products are made of durable, hard-wearing BPA-free, food-safe materials.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.