Shipping and Returns

	We ship from our Gold Coast, Australia based warehouse. A tracking number will be provided as soon as your order is dispatched.
	Shipping within Australia Orders $99+ : FREE Standard Shipping, or EXPRESS Shipping for $6 Orders less than $99 : Standard Shipping for $10 or Express Shipping for $16 We post Australia Wide via Courier or Australia Post depending on order size and delivery location. If you have a preference please leave us a note at checkout. Flat rate $2 shipping on Replacement parts
	Queue Jump Express Upgrades Jump the Queue + Express Shipping Jump to the front of the queue for your order to be packed first at our warehouse with this upgrade. Your order will also be sent express with Australia Post, to get your parcel to you as quickly as possible. When you upgrade to this service, your order will be sent express with Australia Post, and when your order is placed before 1pm (AEST) our team will guarantee your order is dispatched that same day. The Jump to the Front of the Queue + Express Shipping option costs $25, or just $16 on orders over $99 within Australia.
	International Shipping We are unable to ship Internationally during sale periods. International shipping will resume once the sale has finished.  Check our list of stockists for an international stockist near you.
	Dispatch Due to the large volume of orders during our sale period, it may take up to 5 to 7 business days for orders to be packed and dispatched with Australia Post. We recommend upgrading to our Express Dispatch and Shipping service if you need your order ASAP!

Please see shipping options and rates in the table above. 

We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.

Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings.

DO YOU SHIP TO MY COUNTRY?

We are unable to ship Internationally during sale periods. International shipping will resume once the sale has finished.

Check our list of stockists for an international stockist near you.

No, we don’t allow local pickup of retail orders at this time. 

In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked before packing.

If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value less our restocking fee will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.

Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We have our own returns portal where we can cover the return postage in this instance.

For more information on our Warranty against Defects please see Item 19 in our Terms of Use.

I FORGOT SOMETHING IN MY ORDER! CAN I PLACE ANOTHER ORDER AND COMBINE THE SHIPPING?

EOFY is one of the busiest times of the year here at MontiiCo, which means we receive a huge influx of orders which we try to pack and ship as quickly as possible. We are unable to change any orders during this time, or combine orders after they have been placed. We recommend you triple check your cart before checking out to avoid needing to place multiple orders which we can not combine.

CAN I CHANGE OR ADD TO MY ORDER?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification, please contact our customer service team as soon as possible at support@montii.co and we will try our best to assist. We are unable to process address changes once your order has been shipped.

If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a restocking fee will be charged and that will be deducted from the transaction total refunded to you. (The restocking fee covers the administration costs incurred due to the change of mind). 

While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order as they begin packing orders at 6am daily. We are unable to cancel those orders that have been fulfilled and dispatched.

Alternatively, if your order has not yet been dispatched, we can cancel your order and issue a gift card for the full order amount and this is valid for 3 years.