Shipping and Returns

 

	We ship from our Gold Coast, Australia based warehouse. A tracking number will be provided as soon as your order is dispatched.  We now offer Click & Collect! Select Pick Up during check out and we will provide all the necessary information in your confirmation email.
	Shipping within Australia Orders $99+ : FREE Standard Shipping, or EXPRESS Shipping for $6 Orders less than $99 : Standard Shipping for $10 or Express Shipping for $16 We post Australia Wide via Courier or Australia Post depending on order size and delivery location. If you have a preference please leave us a note at checkout. Flat rate $2 shipping on Replacement parts
	Express Dispatch & Shipping Upgrade We offer an Express Dispatch Guarantee, to give you the BEST possible chance of getting your parcel on time. When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and jump to the front of the queue to be packed first at our warehouse. When your order is placed before 1pm (AEST) our team will guarantee your order is dispatched that same day. The Express Dispatch & Shipping Upgrade costs $16, or just $6 on orders over $99 within Australia. Please note - if your order contains a pre-order item it will be held until pre-order stock arrives, and then jump to the front of the queue.
	International Shipping We ship internationally to New Zealand, Canada, Singapore and the USA only at this time. We offer both regular and express shipping for international customers, with shipping rates displayed at checkout, based on the weight and value of your individual order. All international orders are shipped with tracking, using Australia Post. Check our list of stockists for an international stockist near you.
	Dispatch Due to the large volume of orders during our sale period, it may take up to 10 business days for orders to be packed and dispatched with Australia Post. We recommend upgrading to Express Shipping if you need your order ASAP!

HOW DO YOU SHIP WITHIN AUSTRALIA?

Please see shipping options and rates in the table above. 

We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.

Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings.

DO YOU SHIP TO MY COUNTRY?

We ship internationally to New Zealand, Canada, Singapore and the USA only at this time.

We offer both regular and express shipping for international customers, with shipping rates displayed at checkout, based on the weight and value of your individual order. All international orders are shipped with tracking, using Australia Post.

Check our list of stockists for an international stockist near you. 

CAN I PICK UP MY ORDER?

Yes! We now offer a next day local pick up service. Pick up is available from Montii HQ located on the Gold Coast between 8am - 2.30pm Monday to Friday. Select Pick Up during check out and we will provide all the necessary information in your confirmation email.

WHAT IS YOUR RETURNS POLICY?

In the unlikely event your item is defective or damaged on arrival, please contact us within 5 days and we will do our best to rectify the situation. All items are checked and cross checked before packing.

We gladly accept all returns resulting from a change of mind, and we offer the option of online store credit or issuing a refund*.

We do not accept change of mind returns on Clearance Items.

You have 30 days from the day you place your order to initiate a return for credit request through our returns portal. The item must be in its original sale condition, with all tags attached.

*Refunds are made to your original payment method, with a deduction for our restocking fee. 

For more information on our Warranty against Defects please see Item 19 in our Terms of Use.

CAN I CANCEL MY ORDER?

If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a restocking fee will be charged and that will be deducted from the transaction total refunded to you. (The restocking fee covers the administration costs incurred due to the change of mind). 

While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order as they begin packing orders at 6am daily. We are unable to cancel those orders that have been fulfilled and dispatched.

Alternatively, if your order has not yet been dispatched, we can cancel your order and issue a gift card for the full order amount and this is valid for 3 years.

I FORGOT SOMETHING IN MY ORDER! CAN I PLACE ANOTHER ORDER AND COMBINE THE SHIPPING?

Black Friday is one of the busiest times of the year here at MontiiCo, which means we receive a huge influx of orders which we try to pack and ship as quickly as possible. We are unable to change any orders during this time, or combine orders after they have been placed. We recommend you triple check your cart before checking out to avoid needing to place multiple orders which we can not combine.

CAN I CHANGE OR ADD TO MY ORDER?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification, please contact our customer service team as soon as possible at support@montii.co and we will try our best to assist. We are unable to process address changes once your order has been shipped.

 

WHAT DOES IT MEAN WHEN I ORDER A PRODUCT THAT IS ON PRE-ORDER?

A ‘pre-order’ is an item of high demand that is on backorder and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to contact us.