Medium Lunch Bags

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 28cm x 23.5cm x 7.5cm
Outside - 29.5cm x 24.5cm x 10cm
Internal Volume - 4.93L or approx 19.5 cups.  
Weight including ice pack - 775g

Here’s why MontiiCo Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Large, flexible design for more room to pack lunch
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bag measurements:

Inside - 15.5cm x 18.5cm x 7cm
Outside - 16.5cm x 19.5cm x 8.5cm
Internal Volume - 2L or approx 8 cups.
Weight including ice pack - 275g

Here’s why MontiiCo Mini Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Lightweight and compact - perfect for play dates, trips to the park or after school snacking
A handy clip handle to attach to backpacks and prams
Cutlery loops to hold mini cutlery neatly in place
Our Mini sized bags are less than half the size of our Large lunch bags, making them the perfect snack bag size!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 28cm x 23.5cm x 7.5cm
Outside - 29.5cm x 24.5cm x 10cm
Internal Volume - 4.93L or approx 19.5 cups.  
Weight including ice pack - 775g

Here’s why MontiiCo Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Large, flexible design for more room to pack lunch
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bag measurements:

Inside - 15.5cm x 18.5cm x 7cm
Outside - 16.5cm x 19.5cm x 8.5cm
Internal Volume - 2L or approx 8 cups.
Weight including ice pack - 275g

Here’s why MontiiCo Mini Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Lightweight and compact - perfect for play dates, trips to the park or after school snacking
A handy clip handle to attach to backpacks and prams
Cutlery loops to hold mini cutlery neatly in place
Our Mini sized bags are less than half the size of our Large lunch bags, making them the perfect snack bag size!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 28cm x 23.5cm x 7.5cm
Outside - 29.5cm x 24.5cm x 10cm
Internal Volume - 4.93L or approx 19.5 cups.  
Weight including ice pack - 775g

Here’s why MontiiCo Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Large, flexible design for more room to pack lunch
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bag measurements:

Inside - 15.5cm x 18.5cm x 7cm
Outside - 16.5cm x 19.5cm x 8.5cm
Internal Volume - 2L or approx 8 cups.
Weight including ice pack - 275g

Here’s why MontiiCo Mini Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Lightweight and compact - perfect for play dates, trips to the park or after school snacking
A handy clip handle to attach to backpacks and prams
Cutlery loops to hold mini cutlery neatly in place
Our Mini sized bags are less than half the size of our Large lunch bags, making them the perfect snack bag size!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bottle dimensions: 7cm x 20cm (incl. lid)

Gift box dimensions: 7.3cm x 7.3cm x 20.5cm

Here’s why our Fruity Pop colours are so epic:

New DISHWASHER SAFE paint
350ml capacity
12 hours of cooling (at least)
Vacuum insulated double wall stainless steel #tuffaz 
New Sports Lid 2.0 included with Mini Bottle is certified safe for under 3's
Leak proof when closed. Don't leave me open though - the water will flow!
Bottle + packaging 100% recyclable
BPA Free
Bright, fun colours in a scratch and dent resistant finish.
Easy to keep clean. Montii won’t hang onto flavours. Dishwasher safe to 70°C.

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bottle dimensions: 7cm x 20cm (incl. lid)

Gift box dimensions: 7.3cm x 7.3cm x 20.5cm

Here’s why our Fruity Pop colours are so epic:

New DISHWASHER SAFE paint
350ml capacity
12 hours of cooling (at least)
Vacuum insulated double wall stainless steel #tuffaz 
New Sports Lid 2.0 included with Mini Bottle is certified safe for under 3's
Leak proof when closed. Don't leave me open though - the water will flow!
Bottle + packaging 100% recyclable
BPA Free
Bright, fun colours in a scratch and dent resistant finish.
Easy to keep clean. Montii won’t hang onto flavours. Dishwasher safe to 70°C.

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

Bag measurements:

Inside - 21cm x 23.5cm x 7.5cm
Outside - 22cm x 24.5cm x 9cm
Internal Volume - 3.70L or approx 14.5 cups.
Weight including ice pack - 415g

Here’s why MontiiCo Medium Cool Bags are so rad:

NEW Water Resistant fabric for better performance against dirt and grime
Machine Washable - Pop 'em in, keep them clean!
Self-contained gel ice pack - independently certified “food safe” and newly improved outer layer for the same great performance, now even better quality
Our Medium sized bags are approximately 25% smaller than our Large lunch bags, which still allows plenty of space to pack lunch plus snacks!
Durable fabrics (they passed the rough + tumble test with flying colours)
Quality aluminium lining. No plastic comes into contact with your lunch
Thick insulation to keep contents cooler + fresher for longer
Easy to wipe clean, for a mess-less life
Separate pocket for the ice pack. No condensation = No soggy food
Robust, easy to open custom Montii zippers
On trend custom prints
Made to last

Bottle dimensions: 7cm x 20cm (incl. lid)

Gift box dimensions: 7.3cm x 7.3cm x 20.5cm

Here’s why our Fruity Pop colours are so epic:

New DISHWASHER SAFE paint
350ml capacity
12 hours of cooling (at least)
Vacuum insulated double wall stainless steel #tuffaz 
New Sports Lid 2.0 included with Mini Bottle is certified safe for under 3's
Leak proof when closed. Don't leave me open though - the water will flow!
Bottle + packaging 100% recyclable
BPA Free
Bright, fun colours in a scratch and dent resistant finish.
Easy to keep clean. Montii won’t hang onto flavours. Dishwasher safe to 70°C.

Where are your products manufactured?

Our products are designed in Australia and responsibly manufactured in China. We have stockists and distributors worldwide.

Do MontiiCo Insulated Lunch bags include an ice pack?

Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.

Each MontiiCo lunch bag size (Large, Medium and Mini) comes with a different size ice pack designed to fit each bag.

Do you sell the MontiiCo ice packs separately?

Yes we sure do! You can purchase a spare ice pack on our website. You can also use different size Ice Packs in different size lunch bags as below:

-The Mini Ice Pack fits in all 3 bags. 

-The Medium Ice Pack fits in all 3 bags, making it a lighter option for our Large bag, and a longer cooling time option for our Mini bag) 

-The Large Ice Pack fits in our Large bag and as a tight fit in our Medium bag.

How do I use my MontiiCo Insulated Lunch Bag?

Always place the included ice pack inside the black fabric ice pack cover before using inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.

Cutlery and other sharp items should not be stored in your lunch bag, as this may damage the lining of your bag, and is not covered by warranty.

Your ice pack should be frozen flat and nude (Remove the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing inside the bag if 100% dry. Placing a wet or icy cover inside the bag will increase condensation and may make your lunch or the lunch bag wet.

For maximum cooling power, ensure the lunch bag is completely zipped closed as much as possible. Small changes such as removing the lunch box from the bag to eat from it (rather than leaving the whole bag unzipped for lunch time) can dramatically increase the amount of cold air that stays inside the bag.

When you are finished using your lunch bag, wipe it clean and stand upright to dry thoroughly. Our bags can be machine washed, and doing so regularly may prolong the life of your bag - by removing any embedded dirt or food particles from the fabric. 

Do all MontiiCo Insulated Lunch Bags have a dedicated ice pack pocket?

Yep, they sure do! The ice pack comes in its own cosy black cover and fits like a dream in our cool bags, in a separate ice pack pocket. No condensation means no soggy food!

Do you have any tips for keeping my lunch SUPER cold in my MontiiCo insulated lunch bag?

MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.

What is the weight of your lunch bags empty?

Our Large Lunch Bags weigh 775g including the large ice pack.
Our Medium Lunch Bags weigh 415g including the medium ice pack.
Our Mini Lunch Bags weigh 275g including the mini ice pack.

How do I clean my MontiiCo Insulated Lunch Bag?

We recommend unpacking your lunch bag as soon as you are finished using it, and wiping the interior of the cooler bag with a damp cloth to remove any crumbs or spills. This includes removing the ice pack.
If a spill occurs in a lunchbox or lunch bag we recommend cleaning it as quickly as possible.

Cleaning
Regular cleaning will extend the life of your bag by removing dirt and food particles from within the fabric before they grow into mould.

Our lunch bags are machine washable - so it couldn’t be easier to keep them clean! They’re a little shy and need to be washed on their own, in cold water, on a gentle, longer cycle. Fast cycles tend to have a vigorous spin which can damage the lunch bag. 
Normal detergent is fine, but please don’t put in any fabric softeners or stain removal products as this may discolour your bag. Do not bleach, soak or iron.

If your usual wash doesn’t remove staining, make a paste from laundry powder and water and apply it directly to the stained area. Gently brush into the stain, taking care not to damage the fabric. Leave for 15-20 minutes before machine washing.

Drying
Bags should be dried standing (like a tent!) or flat and open - fabric side up. We love to dry ours outside on the washing line! Please don’t put your bag in the dryer! It may shrink, melt or come back looking nothing like it did before.

How do I put my child's name on my bag?

Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. 

Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective). Do NOT use iron on labels as this can melt the foam lining in your lunch bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.

Do MontiiCo Insulated Lunch Bags keep things frozen?

Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.

Do the Insulated Lunch Bags come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. 

Our products have a manufacturer's warranty for six months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues including ripping, spills and stains (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiiCo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given. 

Are MontiiCo Ice Packs food safe?

Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.

Does the MontiiCo Lunch Bag have an anti-mould coating?

MontiCo do not treat our lunch bags with anti-mould or anti-staining treatments as these can be quite toxic.

Mould can't grow without moisture, so remember to ensure your bag is 100% dry before storing! 

Sunlight is mould’s worst enemy - so hanging your lunch bag up to dry outside is a great way to prevent mould! Alternatively your lunch bag can be left to air dry overnight - try standing it on the bench (or an empty dish rack) to allow adequate air flow to thoroughly dry the bag. 

If you do find mould on your lunch bag - don’t panic! Mould can grow anywhere as long as it has moisture, food and warmth - on carpet, clothing, food, paper, even walls. That means your lunch bag doesn’t need to be visibly dirty for mould to take hold, only a small amount of food needs to be present for mould to grow. 

We challenged our product developers to put our lunch bags to the ultimate mould test! They soaked the bags in milk and left them in the kind of warm, dark conditions that mould thrives in. Although they were successful in growing mould on the outside of all the bags, there was no trace of mould inside any of the bags! That means that your food will stay squeaky clean and safe even if your lunch bag doesn't.

How long is the Black Friday Sale on?

The Black Friday Cyber Monday Sale will be available for all customers from 7.30PM (AEST) Thursday 25 November 2021 until 11.59PM (AEST) November 29th 2021, or while stocks last.

Is everything on sale? 

Almost! All individual products (including replacement parts) are discounted by 20% during our Black Friday Sale. You can save 25% by purchasing one of our Value Bundles too! Gift cards, and reshipping fees are excluded from our sale. 

Can I use other discount codes on my order from the Black Friday sale? 

Black Friday is our biggest sale of the year at MontiiCo - with generous discounts storewide, including newly released products and value bundles. Unfortunately, this means we are unable to honour other discount codes during this time.   

MontiiCo Gift cards are still valid during sale periods, and as always, we have free shipping on orders over $99 within Australia too!  

The item I want is out of stock, will it be restocked?

The products available in the Black Friday sale are available while supplies last, the items will not be restocked. Items move quickly, so we advise you grab ‘em while you can!

If your favourite bottle or cup colour is out of stock, don’t fret! There will be a restock of our full Drink Bottle & Smoothie Cup range in time for Back to School. If shipping goes according to schedule then we expect this to arrive late December (not in time for any Christmas Gifts though).  Orders will open for those once the stock has landed, which is a few weeks after our Black Friday sale finishes. 

Did my Black Friday sale order go through?

An email order confirmation will be sent to the email address used in the order once the payment has been successfully processed. If you can’t find the email order confirmation within an hour or two of creating the order, be sure to check your junk mail.

In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction.  We also have a friendly Support Team available to assist you via email - support@montii.co

When will my Black Friday sale order be delivered?

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and prepared, ready to be dispatched with Australia Post.

Shipping Times vary depending on the destination and, due to high volumes of shipments at this time of the year, may experience longer transit times.

Once in progress, shipments can be monitored on the Australia Post website - simply log on to your account via our website to see the tracking information. Or check your email for the order with the tracking details.

To give you the best possible chance of your order arriving in time for Christmas, we recommend that you select our Express Shipping and Dispatch service at checkout.

When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first. 

I forgot something in my order! Can I place another order and combine the shipping?

Black Friday is our biggest sale of the year here at MontiiCo, which means we receive a huge influx of orders, and our inventory moves quickly, with many products selling out. If you see something you would like to grab in the sale, your best bet is to place a second order before it’s gone! 

Our speedy warehouse team will be working around the clock to pick, pack and dispatch orders, which means it can be difficult to combine orders. If your order has NOT already been shipped, and you haven’t received a tracking number, please contact our customer service team at support@montii.co and we may be able to assist you. 

Can I change or add to my order?

Unfortunately due to the large volume of orders received, and our speedy warehouse team, we will be unable to change the items within an order once it has been placed.

If the address on your order is incorrect, and you haven’t yet received your tracking notification,  please contact our customer service team as soon as possible at support@montii.co and we can amend your order. We are unable to process address changes once your order has been shipped. 

Can I cancel my order?

If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.