Customer Service

Unsure if your product is covered? Find all the details about warranty coverage and support here.

Changed your mind or spotted a mistake? No stress – our self-service portal lets you update most orders within 1 hour of placing them.

You’ll find the link in your order confirmation email, so check there first to make quick changes.

If it’s been more than an hour or your order’s already on its way, hit the Contact Customer Service button below and we’ll help you out from there.

Something not quite right with your MontiiCo order? We’re here to help! Whether it’s a missing item, the wrong product, or a packing error, our customer service team will work quickly to make it right. Get started by clicking the button below.

In the unlikely event your item is defective or damaged on arrival, please contact us within 5 days and we will do our best to rectify the situation. All items are checked and cross checked before packing.

We gladly accept all returns resulting from a change of mind, and we offer the option of online store credit or issuing a refund*.

We do not accept change of mind returns on Clearance Items.

You have 30 days from the day you place your order to initiate a return for credit. The item must be in its original sale condition, with all tags attached.

T&Cs apply.

You can also chat with our friendly team during business hours – just click the chat icon in the bottom right corner of your screen.