We’re all about quality you can rely on, day in and day out. Every MontiiCo product is covered by a manufacturer’s warranty, because when you’re juggling school runs, snacks, and spills, the last thing you need is a product that doesn’t keep up.
Warranties are valid for the original owner with proof of purchase.
Did you know we have an extensive range of replacement parts available to prolong the life of your Montii products? Shop Replacement Parts here.
Lunch Boxes
12 months from the date of purchase
Fusion Complete
12 months from the date of purchase
Please note: Fusion "Made For You" warranty is 6 months from date of purchase
All other MontiiCo and Lunch Punch products
6 months from the date of purchase
If your product has a fault covered by warranty, we’ll work out the most suitable fix:
• A refund (if unable to replace or deem appropriate)
• A spare part replacement (e.g. lid, seal, straw)
• A full product replacement if necessary
In some cases, we may ask for the item to be returned so our team can investigate before confirming a refund or replacement.
Step 1: Check your warranty timeframe.
Confirm your product is still within its coverage period (6–12 months from purchase).
Outside of the warranty period? Click here to shop for Replacement Parts.
Step 2: Find your proof of purchase
You’ll need your receipt, order number, or other proof of purchase.
Step 3: Take photos or a short video.
Please provide:
• A clear photo of the full product
• A close-up of the issue
• Any visible labels or markings
Step 4: Submit Your Claim
Head to our Customer Service Page and complete the Warranty Claim Form. Include your details, proof of purchase, and photos or video.
Step 5: We’ll review and respond
Our team will review your claim and get back to you within 1–2 business days (this may be slightly longer during peak or sale periods). If your product is covered, we’ll organise the most suitable solution — whether that’s a refund, partial credit, part replacement, or product replacement.
To get the best use out of your MontiiCo products, check out our FAQ pages for product use and care and cleaning instructions.