Order Status Hub

The warehouse is humming and it’s business as usual! The team is smashing through orders and everything is heading out on time with no delays! 🎉📦

With Christmas just around the corner, here are our final dispatch dates to help ensure your order arrives in time:

📮 Standard Parcel Post: 18 December

⚡ Express Post: 22 December

📍 Gold Coast & Surrounds: 23 December

🌍 International: 11 December

Be sure to get your orders in before these cut-offs so your Christmas goodies arrive right on schedule! 🎄✨

This page is the best spot to check for live updates on our progress and expected packing times – no need to message us, we’ll keep everything you need to know right here

Order Status:

The warehouse is absolutely buzzing! 💪🎉 Our team is in full swing, keeping orders moving smoothly and steadily.

Our Click & Collect shelves are nicely stocked, so if your order’s ready, feel free to swing by — just remember to tap “I’m on my way” in your email so the crew can have it prepped for you. 📦💛

If you have any questions regarding your most recent order, please CLICK HERE to head to our Customer Service page. 😊

Can't wait for your new goodies?

Upgrade To Express Shipping

Todays Playlist:

FAQs

How do you decide which orders to pack first?

We prioritise Express Shipping orders and warranty replacements first.

International orders take a little longer due to customs paperwork, so we’ve got a specialised afternoon crew dedicated to those.

After that, we work through orders in the order they were placed - batching them by size so our warehouse team can keep things moving smoothly.

(To learn more about how our team processes orders, check out the Behind the Scenes section below!)

Please note: orders containing a pre-order item will be held and shipped together once all items are available.

When will my order be packed?

Check the table above for our current packing progress - we update it daily so you’ll always know where we’re up to.

Need your order sooner? You can upgrade to Express Shipping. 

Just pop your order number in at checkout, and we’ll move your order to the Express queue.

How will I know when my order is packed?

As soon as your order’s been packed and is ready to head out, you’ll receive a “Your order has shipped” email with all your tracking details included.

Keep an eye on your inbox (and don’t forget to check your spam or promotions folder, just in case it sneaks in there).

Can I edit my order?

Yes! You can make changes using the Edit Order button in your confirmation email, within 24 hours of placing your order.

After that window (especially during sale periods), unfortunately we can’t process order edits as orders move quickly into our packing system.

Can I combine my orders?

Sorry, we’re not able to combine orders during high-volume sale periods - it slows down the process for everyone.

We promise we’re working hard to get all your goodies out as quickly as possible!

I need my order urgently, how can I jump the queue?

If you need it fast, you can upgrade to Express Shipping.

Enter your order number at checkout so we know which order to move into the Express queue.

Can I cancel my order?

Yes! You cancel your order using the Edit Order button in your confirmation email, within 24 hours of placing your order.

After that window, unfortunately we can’t process order cancellations.

How long will delivery take?

We ship from Coomera, QLD, using Australia Post and TGE, depending on which carrier offers the fastest route, and most competitive pricing.

Our warehouse system automatically chooses the best option based on your location.

Once dispatched, please refer to the carrier’s website for the most up-to-date delivery estimates.

FAQs

We prioritise Express Shipping orders and warranty replacements first.

International orders take a little longer due to customs paperwork, so we’ve got a specialised afternoon crew dedicated to those.

After that, we work through orders in the order they were placed - batching them by size so our warehouse team can keep things moving smoothly.

Please note: orders containing a pre-order item will be held and shipped together once all items are available.

As soon as your order’s been packed and is ready to head out, you’ll receive a “Your order has shipped” email with all your tracking details included.

Keep an eye on your inbox (and don’t forget to check your spam or promotions folder, just in case it sneaks in there).

Yes! You can make changes using the Edit Order button in your confirmation email, within 1 hour of placing your order.

After that window (especially during sale periods), unfortunately we can’t process order edits as orders move quickly into our packing system.

Please note: Any BOGO promotions are not able to run adjacent to order edits

If you need it fast, you can upgrade to Express Shipping.

Enter your order number at checkout so we know which order to move into the Express queue.

Yes! You cancel your order using the Edit Order button in your confirmation email, within 1 hour of placing your order.

After that window, unfortunately we can’t process order cancellations.

We ship from Coomera, QLD, using Australia Post and TGE, depending on which carrier offers the fastest route, and most competitive pricing.

Our warehouse system automatically chooses the best option based on your location.

Once dispatched, please refer to the carrier’s website for the most up-to-date delivery estimates.

Meet the Dream Team

We split our crew into three main squads:

Pickers -The crew that zips through the aisles collecting every item for your order.

Packers - the detail pros who scan and double-check every product before boxing it up with care.

Restockers - the behind-the-scenes heroes keeping the shelves full.

Pickers

Packers

Restockers

All of this action is carefully coordinated by our warehouse manager and team leaders, who keep everything (and everyone!) moving smoothly from shelf to send-off.

This two-step system means two sets of eyes on every order before it leaves the warehouse - helping us keep mistakes to an absolute minimum. ✅