Lunch Box Product Support

Need support with your MontiiCo Lunch Box? We’re here to help! Whether you have a Bento Lunch Box, a Feast Lunch Box, or a Multiway Lunch Box our customer service team is ready to resolve any issue as quickly as possible. To get started, please have your proof of purchase and a photo of your product ready when you contact MontiiCo Support.

Did you know we stock replacement parts?
Check out our range of replacement lids, straws, seals & more.

Replacement Parts

Use the form below for support with your MontiiCo lunch boxes

Bento Range

Feast Range

Multiway Range

Thanks for contacting us - we're so sorry to hear something's not quite right.

We're looking into it and will be in touch within the next 24-48 hours to help sort things out.

Which product are you contacting us about?

Lunch Box Product Range *

Bento Range Product Type *

Feast Range Product Type *

All MontiiCo Lunch boxes are covered by a 12 month Manufacturers Warranty.

This warranty does not cover damage occurred by general wear and tear.

In special situations, we will investigate products outside of the warranty periods.

Having touble with your Multiway lid? Try these handy tips:

As the Multiway lids and inserts are made from Food Grade Platinum Silicone they do not have a fastening clip like our regular bento boxes. To enable the desired seal all you need to do is place the lunch box onto the kitchen bench or another firm surface, position the lid onto the lunch box and push down slightly in the centre of the lid to release any excess air. This should make a slight whoosh sound. After the air has been released run your fingers back along the outer rim of the lid to reinforce the lid closure.

Where did you purchase your product from? *

I purchased directly from MontiiCo I purchased from a stockist I am a stockist submitting on behalf of a customer

MontiiCo Order Number *

Stockist Name *

Stockist Email Address *

Proof of Purchase *

Purchase Date *

First Name *

Last Name *

Email *

Phone *

Street and house number *

City *

State *

Postal code *

Country *

Which part of your product is experiencing the issue? *

Select the relevant lid issue *

Select the relevant base issue *

Select the relevant latch issue *

Select the relevant seal issue *

Please tell us more about your issue *

Please upload photos or videos to help us understand the issue. The more the better. *

Anything else you would like to tell us? *

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Lunch Box Product Support

Thanks for contacting us - we're so sorry to hear something's not quite right.

From Our Customers