Food Jar Product Support

Need support with your MontiiCo Food Jar? We’re here to help! Whether you’re keeping meals warm or snacks cool, our customer service team will work quickly to resolve any issue with your Food Jar. To get started, please have your proof of purchase and a photo of your product ready when you contact MontiiCo Support.

Did you know we stock replacement parts?
Check out our range of replacement lids, straws, seals & more.

Replacement Parts

Sometimes the quickest fix is just a click away! Before filling out this form, we recommend checking our Troubleshooting Page – it covers the most common questions and solutions, and could save you time.

If you don’t find what you need there, simply come back here and we’ll be ready to help.

Food Jar Troubleshooting

Use the form below for support with your Fusion or Classic range MontiiCo Food Jars.

Fusion Range

Classic Range

Thanks for contacting us - we're so sorry to hear something's not quite right.

We're looking into it and will be in touch within the next 24-48 hours to help sort things out.

Which product are you contacting us about?

All MontiiCo Food Jars are covered by a 6 month Manufacturers Warranty. This warranty does not cover damage occurred by general wear and tear. In special situations, we will investigate products outside of the warranty periods.

Food Jar Product Range *

Product Type *

Where did you purchase your product from? *

I purchased directly from MontiiCo I purchased from a stockist I am a stockist submitting on behalf of a customer

MontiiCo Order Number *

Stockist Name *

Stockist Email Address *

Proof of Purchase *

Purchase Date *

First Name *

Last Name *

Email *

Phone *

Street and house number *

City *

State *

Postal code *

Country *

Which part of your product is experiencing the issue? *

Select the relevant base issue *

Select the relevant lid issue *

Select the relevant band issue *

Please tell us more about your issue *

Please upload photos or videos to help us understand the issue. The more the better. *

Anything else you would like to tell us?

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Food Jar Product Support

Use the form below for support with your Fusion or Classic range MontiiCo Food Jars.

Thanks for contacting us - we're so sorry to hear something's not quite right.

From Our Customers