Black Friday Weekend 2024 FAQs + Terms & Conditions
MontiiCo Black Friday Weekend Sale FAQs
Can I use a discount code?
Only select discount codes will work during our Black Friday sale. Please note, if your discount code is invalid or expired, we can not retrospectively add your discount once your order is placed.
How do I know if my order went through?
You'll receive an email confirmation once your order is placed. Please check your spam folder if you can't find it.
In the chance that the email is lost in the wild wild web, check your payment account to look for a corresponding purchase transaction. We also have a friendly Support Team available to assist you via email - support@montii.co
When will I get my order?
Orders are processed quickly, but due to high sales volume, please allow up to 10 business days for processing and delivery. You'll receive tracking information once your order ships.
Can I change or add to my order?
During this sale period, all orders will be placed on a hold for 24 hours after your order is processed. This is to allow you to make edits to your order yourself. We are unable to make edits to your order for you during this period, or after this 24 hours is up. Make sure you double-check your cart before checking out!
Can I cancel my order?
If your order has not yet been fulfilled by the time our customer service team is online, please get in touch with us at support@montii.co so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 8.30am - 3pm.
Order cancellations for change of mind will be processed for the full purchase amount in the form of a store credit. A refund is available upon request - this will incur a 5% restock and administration fee.
Can I combine shipping for multiple orders?
Unfortunately we are unable to combine any orders during this sale period, to ensure all orders are shipped as quickly as possible to arrive in time for Christmas. If you wish to add to your order please do so using the instructions in your order confirmation, within 24 hours of placing your original order.
What happens if my item is out of stock?
Our system automatically updates the availability of products on our online store as stock levels decrease. Occasionally, we receive multiple orders just before the stock is depleted. Consequently, when we pick your order, we discover that the stock is no longer present in our warehouse. We will do our best and offer choices for resolution.
- We can process a refund for the item/s back to your original payment method.
- We can issue you a gift card for the amount of the item.
- You can choose an alternate colour/style from the closest possible stock available. Please note this is at the discretion of MontiiCo and if an alternate item can not be found then either a refund or Gift card will be issued.
Will I get a free gift?
Orders over $129 will be eligible to receive the free gift while stocks last. This free gift is added automatically and will show on your order confirmation. 1 Free Gift per order. Your cart must equal $129 before parcel protection and shipping to qualify. Any attempts to order additional Free Gifts will be refunded, and may risk your order being cancelled
Promotional items are limited to stock availability and can change at the discretion of MontiiCo at any given time during the sale period.
Are there any limits on what I can order?
To ensure everyone gets a chance to enjoy our sale, we've placed a limit on certain items. For Mystery Stocking Stuffers, you can only order up to 3 per person. Any attempts to add extra items will be refunded, and may risk your order being cancelled. Additional limits may apply to any amounts deemed to be of wholesale quantity.
When can I collect my order?
Click and collect is available at checkout and orders can be collected from our Coomera warehouse once you receive notification your order is ready for pick up. The warehouse processes orders by time received, so please wait for your collection notification before coming to pick up your order. Multiple orders might not be available for collection on the same day.
Can I return my sale purchase?
In the unlikely event your item is defective or damaged on arrival, please contact us within 5 days and we will do our best to rectify the situation.
We gladly accept all returns resulting from a change of mind, and we offer the option of online store credit or issuing a refund*. Please note clearance items are NOT eligible for change of mind returns. Clearance items are clearly marked.
You have 30 days from the day you place your order to initiate a return for a credit request by contacting our customer service team. The item must be in its original sale condition, with all tags attached. Return shipping for any change of mind returns is your responsibility
*Refunds are made to your original payment method, with a deduction for our 5% restocking fee.
What is a clearance item?
Clearance items are discontinued and overstocked items that are heavily discounted in our Black Friday sale. These items are clearly marked ‘Clearance’ on the product title and/or product description. Please check your cart carefully to review your selections.
These clearance items are NOT eligible for change of mind returns.
To give all our customers a chance to shop the sale, there are some limits on the number of Clearance items you can purchase. These maximum quantities are listed on the clearance item’s description.
In the event that another customer has purchased over the maximum quantity limit or has been flagged as containing commercial quantities, their order may be cancelled and the additional items will be returned to our stock rotation and therefore the inventory becoming available on the site again. In this event these items will be of very limited quantities and while stocks last.
Got a question not listed here?
Contact MontiiCo customer service at support@montii.co
MontiiCo Black Friday Sale Terms & Conditions
- Our Black Friday Sale will be available for all customers from 9am (AEST) on Thursday the 29th of November 2024.
- Only select discount codes will work during our Black Friday sale. You can still use a gift card as payment.
- Due to the large volume of orders during our sale period, it may take up to 10 business days for orders to be packed and dispatched with Australia Post. We recommend upgrading to our Express Dispatch and Shipping service if you need your order ASAP!
- International Shipping to selected locations is available over our Black Friday sale period. Please check out our ‘shipping and returns’ page for more info.
- To give all our customers a chance to shop the Black Friday Sale, there are some limits on the number of items purchased (such as mystery stocking stuffers with a max QTY of 3 per person) If your order is flagged as containing commercial quantities your order may be cancelled and refunded. Items purchased are not for resale by stockists or wholesalers. Any attempts to add extra items will be refunded, and may risk your order being cancelled
- Sale pricing applies to completed online orders only. Items in your cart aren't guaranteed until checkout.
- Discounted prices are valid while listed online only. No price adjustments can be made for previous or future purchases.
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Items received as a free gift are not eligible for a refund. If you wish to return your sale order, the full RRP of the free gift will be deducted from your refund if the free gift is not also returned. Any attempts to add extra free gifts will be refunded, and may risk your order being cancelled.
- Items returned for change of mind that were discounted over 50% will be refunded as a credit note (valid for 3 years) instead of cash.
- Orders containing a pre-order item will be held until the pre-order item is in stock. If you would like your other items sent earlier please purchase in two separate transactions, or use our Split Shipment option at checkout. We provide an estimated date for the arrival of pre-order items but can't be held liable for delays due to shipping lines.