General Ice Pack FAQ
Our Ice Packs are built tough to handle even the hottest Aussie days!
- Large Ice Pack: Keeps lunches cool for up to 8 hours in a MontiiCo Insulated Lunch Bag. Each Large Bag includes our best-selling Large Ice Pack, plus a high-quality insulated lining to help meals stay fresh till lunchtime (and beyond!).
- Medium Ice Pack: Stays cool for up to 6 hours.
- Mini Ice Pack: Perfect for snacks or smaller bags, keeping food chilled for up to 4 hours.
The exact chill time can vary depending on the weather and what’s packed, but you can count on MontiiCo Ice Packs to keep things fresh and fuss-free.
Our Insulated Totes and Carriers don’t include an ice pack, but you can easily add one from our range if you’d like extra cooling power.
Yep – just freeze them overnight and they’re ready to go again in the morning.
Yes! Every Ice Pack includes a water-resistant cover to help reduce condensation and protect the pack.
They’re designed to fit perfectly in MontiiCo Lunch Bags but can be used in many other brands and bags too.
Absolutely! They’re perfect for picnics, road trips, or keeping snacks and drinks cool on the go.
Care & Cleaning
For best results, freeze the Ice Pack flat without the black outer fabric cover. Once frozen, wipe away any residue on the outside before slipping it back into the cover. Always use the Ice Pack inside its cover when placing it in your lunch bag.
Simply wipe down with a damp cloth and a little soapy water. Make sure it’s completely dry before putting it back in the freezer.
Not just yet! Dry it off first before refreezing. This helps prevent extra condensation and keeps the outside nice and dry.
Using your MontiiCo Ice Pack
Always place the Ice Pack inside its black fabric cover before popping it into your lunch bag. The cover is specially designed to reduce condensation, keeping food fresh and bags dry.
Accessories & Replacement Parts
Yes! We sell replacement Ice Pack covers separately, so you don’t need to replace the whole pack if you just want a fresh cover or a backup.
Click here to see our current Replacement Parts
Materials and Safety
Yes! The non-toxic gel is safe, but Ice Packs should always be used with their covers and not chewed or pierced.
They’re filled with non-toxic gel and wrapped in a tough, water-resistant nylon cover for durability.
Yes – after years of testing, we selected a water-resistant coating for our Lunch Bags that meets strict food safety standards. This special finish makes the bags easier to clean and helps them dry quickly.
To prevent mould, always ensure your Lunch Bag is completely dry before storing it in a well-ventilated area, away from dark or damp places.
MontiiCo Lunch Bags are made from durable, water-resistant polyester fabric with thick, padded foam insulation to help keep food cool for longer. Inside, they feature a food-safe, easy-to-clean aluminium lining that’s free from BPA, phthalates, and heavy metals.
All MontiiCo Lunch Bags are thoughtfully designed in Australia and responsibly manufactured in China by our trusted partners, who share our commitment to quality, safety and durability.
Warranty
Yes! All MontiiCo Ice Packs come with a minimum 6-month manufacturer’s warranty.
For full details on what’s covered and how to make a claim, please see our Warranty Page.
Super easy! Just head to our Product Support page and fill in the form with:
1. Your order details or proof of purchase
2. A clear photo of the issue
Our team will review it and get back to you within 24–48 hours to help you out.
Customer Service
Got a question about your order or need to lodge a warranty claim? Our Customer Service team is here to help - just get in touch here!