Black Friday 2025 Shipping and Returns

Please see shipping options and rates in the table above. 

We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A phone number must be included in your shipping details, or our warehouse won’t be able to print a label. A tracking number will be provided as soon as your order is dispatched.

Please allow 10 working days for delivery as our couriers have recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings.

DO YOU SHIP TO MY COUNTRY?

We are shipping internationally to New Zealand only during this sale.

We offer both regular and express shipping for international customers, with shipping rates displayed at checkout, based on the weight and value of your individual order. All international orders are shipped with tracking, using Australia Post.

Check our list of stockists for an international stockist near you. 

Yes! We now offer a next day local pick up service. Pick up is available from Montii HQ located on the Gold Coast Australia Monday to Friday. Select Pick Up during check out and we will provide all the necessary information in your confirmation email.

In the unlikely event your item is defective or damaged on arrival, please contact us within 5 days and we will do our best to rectify the situation. All items are checked and cross checked before packing.

We gladly accept all returns resulting from a change of mind, and we offer the option of online store credit or issuing a refund*.

We do not accept change of mind returns on Clearance Items.

You have 30 days from the day you place your order to initiate a return for credit request through our returns portal. The item must be in its original sale condition, with all tags attached.

*Refunds are made to your original payment method, with a deduction for our restocking fee. 

For more information on our Warranty against Defects please see Item 19 in our Terms of Use.

CAN I EDIT MY ORDER?

Customers have the option to edit their order within 24 hours of placing it, via the order confirmation email. Orders can be edited multiple times within the 24hr window. 

Order editing is excluded for Express orders, Click & Collect orders, and International orders. Customers may also cancel their order within the 24 hour order edit period through the order confirmation email. Any additional payment required for edited orders must be completed within 24 hours, otherwise the original order will be processed and shipped as placed. MontiiCo will make reasonable efforts to accommodate order edit requests received outside of this 24 hour period; however, this will depend on the processing status of the order. Once an order has been printed by our warehouse team, no further changes or cancellations can be made. During high volume or promotional periods, MontiiCo cannot guarantee that stock will be available at the time of order editing, and customers are encouraged to carefully review their order details prior to checkout.

CAN I CANCEL MY ORDER?

If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a restocking fee will be charged and that will be deducted from the transaction total refunded to you. (The restocking fee covers the administration costs incurred due to the change of mind). 

While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order as they begin packing orders at 6am daily. We are unable to cancel those orders that have been fulfilled and dispatched.

Alternatively, if your order has not yet been dispatched, we can cancel your order and issue a store credit for the full order amount and this is valid for 3 years.