General Product Support

Need support with your MontiiCo product? We’re here to help! Whether it’s a Lunch Bag, Backpack, Drink Bottle, Coffee Cup, Food Jar, or Ice Pack, our customer service team will work quickly to resolve any issue. To get started, please have your proof of purchase and a photo of your product ready when you contact MontiiCo Support.

Did you know we stock replacement parts?

Check out our range of replacement lids, straws, seals & more.

Replacement Parts

Thanks for contacting us - we're so sorry to hear something's not quite right.

We're looking into it and will be in touch within the next 24-48 hours to help sort things out.

Which product are you contacting us about?

All MontiiCo Products are covered by a minimum 6 month Manufacturers Warranty. We'll be able to confirm whether your warranty extends further once our customer service team identify which product or range you have purchased from.

Tell us which product you have *

Where did you purchase your product from? *

I purchased directly from MontiiCo I purchased from a stockist I am a stockist submitting on behalf of a customer

MontiiCo Order Number *

Stockist Name *

Stockist Email Address *

Proof of Purchase *

Purchase Date *

First Name *

Last Name *

Email *

Phone *

Street and house number *

City *

State *

Postal code *

Country *

Please tell us about your issue *

Please upload photos or videos to help us understand the issue. The more the better. *

Anything else you would like to tell us? *

YOUR BAG IS EMPTY

Add some items to your bag

General Product Support

Thanks for contacting us - we're so sorry to hear something's not quite right.

From Our Customers