Lunch Bag and Backpack Product Support

Need support with your MontiiCo Lunch Bag or Backpack? We’re here to help! Whether it’s one of our best-selling Insulated Lunch Bags or a MontiiCo Backpack, our customer service team will work quickly to resolve any issue. To get started, please have your proof of purchase and a photo of your product ready when you contact MontiiCo Support.

Sometimes the quickest fix is just a click away! Before filling out this form, we recommend checking our FAQ Page – it covers the most common questions and solutions, and could save you time.

If you don’t find what you need there, simply come back here and we’ll be ready to help.

Lunch Bag & Backpack FAQ

Use the form below for support with your MontiiCo Lunch Bags and Backpacks

Thanks for contacting us - we're so sorry to hear something's not quite right.

We're looking into it and will be in touch within the next 24-48 hours to help sort things out.

Which product are you contacting us about?

All MontiiCo Bags are covered by a minimum 6 month Manufacturers Warranty. This warranty does not cover damage occurred by general wear and tear. In special situations, we will investigate products outside of the warranty periods.

Bag Type *

For Ice Packs please use our Ice Pack Support Form

Product Type - Backpacks *

Product Type - Lunch bags *

Product Type - Other Bags *

Where did you purchase your product from? *

I purchased directly from MontiiCo I purchased from a stockist I am a stockist submitting on behalf of a customer

MontiiCo Order Number *

Stockist Name *

Stockist Email Address *

Proof of Purchase *

Purchase Date *

First Name *

Last Name *

Email *

Phone *

Street and house number *

City *

State *

Postal code *

Country *

Which part of your product is experiencing the issue? *

Select the relevant zipper issue *

Select the relevant lining issue *

Select the relevant fabric issue *

Select the relevant velcro issue *

Select the relevant strap / handle issue *

Please tell us more about your issue *

Please upload photos or videos to help us understand the issue. The more the better. *

Anything else you would like to tell us?

YOUR BAG IS EMPTY

Add some items to your bag

Lunch Bag and Backpack Product Support

Thanks for contacting us - we're so sorry to hear something's not quite right.

From Our Customers