Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars
Replacements - Food Jars

Replacements - Food Jars

Regular price $1.00
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Food jar in need of some TLC? Grab your replacement lid, bumpers and seals here.

Food Jars FAQ

Can I use for hot and cold foods?

Yes! Our MontiiCo Food Jars are double-walled, vacuum insulated (also known as thermally insulated), meaning they are suitable for hot and cold food – perfect for year-round use. 

Should I pre-warm my Food Jar?

We recommend pre-warming your Food Jar,  just prior to use with boiling water. Attach lid and let stand for 10 minutes, then empty

After pre-warming, fill your food jar and replace the lid for maximum insulation efficiency

Keep lid in place as much as possible to keep your food warm.

WARNING: Always exercise caution with hot foods to avoid burns and scalds.

Do you have spare parts?

We do! We understand that parts from your MontiiCo Food Jar may become lost, so have replacement handles, bumpers and seals. You can find them here 

How do I wash my MontiiCo Food Jar?

 

Wash and rinse your Food Jar thoroughly before first use, and after each use. 

Food Jars in our Fruity Pop range are dishwasher safe to 70°C. Be sure to remove the bumper and place it separately to your food jar in the dishwasher, to avoid water getting trapped between the jar and the bumper.

Please refer to the cleaning instructions on your MontiiCo product packaging. Food Jars that are not in the Fruity Pop range are not suitable for the dishwasher - this can damage the finish and void your warranty. 

The seal in the Food Jar is removable, we recommend removing to ensure no food is stuck underneath the seal.

Always store your MontiiCo food jar empty, and completely dry inside. We recommend storing your empty food jar without the lid affixed.

Do I have rust stains on my food jar?

All MontiiCo products are made from 18/8 food-grade stainless steel. This food-grade stainless steel is highly rust resistant, as well as safe, durable and BPA-free. Sometimes marks can be left behind from the electropolishing process which smooths the surface of the metal as electrolytes left on the surface can turn a rust colour, but this is perfectly normal and harmless.

To remove residue, we recommend that you leave your bottle/cup/food jar to soak overnight with hot water and baking soda or white vinegar. After soaking, give your bottle/cup/food jar a really good scrub using a bottle brush or a scouring pad. Let us know how you get on after trying this method!

Do MontiiCo Food Jars come with a warranty?

Our products are constructed with durable, long-lasting materials to ensure a consistently high level of quality. 

Our products have a manufacturer's warranty of twelve months. This covers any manufacturing defects such as issues with parts or materials, with proof of purchase. Wear and tear, and care issues (i.e issues NOT caused by a fault in the manufacturing process) are not covered under manufacturer warranty. 

If you find your product has a manufacturing fault, please complete this form as soon as possible, so we can work with you to find a resolution. We want you to love your MontiICo & Lunch Punch products and pride ourselves on going above and beyond for our customers!

We may ask that you return your items so that we can conduct a thorough investigation before a replacement/refund is given.  

Shipping and Returns

 

MontiiCo Warehouse 
We ship from our Gold Coast, Australia based warehouse.
A tracking number will be provided as soon as your order is dispatched. 
MontiiCo Shipping

Shipping within Australia
Orders $99+ : FREE Standard Shipping, or EXPRESS Shipping for $6

Orders less than $99 : Standard Shipping for $8 or Express Shipping for $14

We post Australia Wide via Courier or Australia Post depending on order size and delivery location. If you have a preference please leave us a note at checkout.

Flat rate $2 shipping on Replacement parts

MontiiCo International Shipping

International Shipping

We are only shipping to New Zealand at this time due to COVID19 Surcharges on International Shipments.

Shipping to New Zealand is $15 via DHL eCommerce, or FREE on orders $200+

Prices are in AUD. 

Dispatch
We post daily Monday to Friday and dispatch orders next business day, except for new releases and sales where it might take us a little bit longer. 

HOW DO YOU SHIP WITHIN AUSTRALIA?

Orders are shipped to anywhere within Australia for a flat rate of $8 (FREE over $99). We post daily Monday to Friday and endeavour to dispatch orders next business day.

We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.

Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings. 

DO YOU SHIP TO MY COUNTRY?

Due to COVID19 Surcharges on International Shipments we are only shipping to Australia and New Zealand at this time. 

Please check our stockists page for a local stockist if your country isn't listed here.

CAN I PICK UP MY ORDER?

No, we don’t allow local pickup of retail orders at this time. 

WHAT IS YOUR RETURNS POLICY?

In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked before packing.

If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.

Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We will reimburse shipping costs if we receive the return postage receipt with the returned item.

HOW DO I USE MY DISCOUNT CODE?

Simply enter your discount code at checkout and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.

Please note that only one discount code is valid per order. A discount code cannot be combined with an additional discount code.

Some discount codes such as affiliate codes, do not apply to replacement parts, shipping costs, gift cards or value bundles.

WHAT DOES IT MEAN WHEN I ORDER A PRODUCT THAT IS ON PRE-ORDER?

A ‘pre-order’ is an item of high demand that is on backorder and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to contact us.

 

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