BFCM 2021 Shipping and Returns

There are some changes to our Shipping and Returns policy over the Black Friday Cyber Monday sales period. Please read these carefully before placing your order.  

Due to the volume of orders we highly recommend selecting Express Dispatch & Shipping at checkout, to give you the BEST possible chance of getting your parcel on time.

MontiiCo Warehouse 
We ship from our Gold Coast, Australia based warehouse.
A tracking number will be provided as soon as your order is dispatched. 
MontiiCo Shipping

Shipping within Australia
Orders $99+ : FREE Standard Shipping, or EXPRESS Dispatch & Shipping for $6

Orders less than $99 : Standard Shipping for $10 or Express Dispatch & Shipping for $16

Express Dispatch & Shipping means your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first!

We post Australia Wide via Courier or Australia Post depending on order size and delivery location. If you have a preference please leave us a note at checkout.

Flat rate $2 shipping on Replacement parts

MontiiCo International Shipping

International Shipping

We are only shipping to Australia during our Black Friday Cyber Monday sale period. 

Dispatch

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and be prepared to be dispatched with Australia Post.

HOW DO YOU SHIP WITHIN AUSTRALIA?

Orders are shipped to anywhere within Australia for a flat rate of $10 (FREE over $99). 

All orders are processed as quickly as possible however due to the high volume of sales, it may take up to 5 to 7 business days for orders to process and be prepared to be dispatched with Australia Post.

We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.

Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings. 

DO YOU SHIP TO MY COUNTRY?

We will only be shipping within Australia during our Black Friday Cyber Monday period.

Please check our stockists page for a local stockist if your country isn't listed here.

CAN I PICK UP MY ORDER?

No, we don’t allow local pickup of retail orders at this time. 

WHAT IS YOUR RETURNS POLICY?

In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked before packing.

If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value less our restocking fee will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.

Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We will reimburse shipping costs if we receive the return postage receipt with the returned item.

For more information on our Warranty against Defects please see Item 19 in our Terms of Use.

CAN I CANCEL MY ORDER?

We are unable to cancel those orders that have been fulfilled and dispatched. If your order has not yet been fulfilled by the time our customer service team are online, please get in touch with us so we can cancel your order for you. Please note our Customer Service Team hours are Monday to Friday 9am - 2:30pm.

HOW DO I USE MY DISCOUNT CODE?

Discount codes do not apply over the Black Friday Cyber Monday period as the products available are already heavily discounted. 

WHAT DOES IT MEAN WHEN I ORDER A PRODUCT THAT IS ON PRE-ORDER?

A ‘pre-order’ is an item of high demand that is on backorder and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving.

Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.

If you would like an update on your pre-order purchase, please feel free to contact us.