MontiiCo Ice Pack 2.0 - Mini
We made a change to our Mini, Medium and Large Ice Packs after listening to your feedback!
Our new Ice Packs are made with a wipe-clean nylon outer material. The outstanding quality remains with the same gel contents inside, but these new ice packs have a stronger, condensation-free outer layer.
We made this change for increased durability and protection from sunlight and tearing, for inner gel stability. The ice packs remain independently certified “food safe” and still comes with our machine washable cover.
Ice Pack Measurements;
Including cover: 16.5cm x 13cm x 1.5 cm
Excluding cover: 16cm x 11cm
6 Hours of cooling
Ice Pack FAQ
How do I use my ice pack?
Always place the included ice pack inside the black fabric ice pack cover before using it inside the lunch bag. The cover is designed to reduce the amount of condensation that forms inside the bag, and assist in keeping lunches dry and fresh.
Your ice pack should be frozen flat and nude (by removing the black ice pack cover). Should you notice water or ice on the outside of the cover, we recommend airing it out and only placing it inside the lunch bag once it’s 100% dry. Placing a wet or icy cover inside a lunch bag will increase condensation and may make your lunch or the lunch bag wet.
What are the new 2.0 ice packs made from?
Our new 2.0 ice packs are still the same on the inside, but now have a much stronger and durable nylon outer material.
Are these ice packs condensation free?
Yes they are - they have a condensation free outer layer. Remember to place the ice pack in its cover once you take it out of the freezer!
Is the cooler gel still the same?
We haven’t changed our gel which still stays frozen for most of the day in your lunch bag!
Is the gel non toxic?
Yes - the gel is independently certified “food safe” and non-toxic.
Are they the same size as the clear ice packs?
Yes they are - we haven’t changed the size or weight of the ice packs so they will perform just as well.
Does it still come with a cover?
Yes - all our ice packs come with a machine washable cover included to absorb any condensation.
How long is the warranty on the gel packs?
All our MontiiCo products have a 6 month warranty from date of purchase.
How long do these ice packs stay frozen for?
Depending on a few factors like where you live, how many times you open your lunch bag and for how long - our gel packs often come back still partially frozen after school!
How do I clean my gel pack?
A quick wipe with some soapy water will keep your ice pack clean. Ensure the ice pack is dry before putting it back in the freezer.
Shipping and Returns
We ship from our Gold Coast, Australia based warehouse.
A tracking number will be provided as soon as your order is dispatched.
Shipping within Australia
Orders less than $99 : Standard Shipping for $10 or Express Shipping for $16
We post Australia Wide via Courier or Australia Post depending on order size and delivery location. If you have a preference please leave us a note at checkout.
Express Dispatch & Shipping Upgrade
We’re offering an Express Dispatch Guarantee, to give you the BEST possible chance of getting your parcel on time.
When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and given the star treatment at our warehouse. That means your order will jump to the front of the queue to be packed first, and when placed before 1pm (AEST) our team will guarantee your order is dispatched that same day.
The Express Dispatch & Shipping Upgrade costs $16, or $6 on orders over $99 within Australia.
We do not offer International Shipping over the Christmas period.
Check our list of stockists for an international stockist near you.
We post daily Monday to Friday and dispatch orders next business day, except for new releases and sales where it might take us a little bit longer.
HOW DO YOU SHIP WITHIN AUSTRALIA?
Orders are shipped to anywhere within Australia for a flat rate of $10 (FREE over $99). We post daily Monday to Friday and endeavour to dispatch orders next business day.
We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.
Please allow 10 working days for delivery as Australia Post has recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings.
DO YOU SHIP TO MY COUNTRY?
We do not offer International Shipping over the Christmas period (late Nov-Jan).
Check our list of stockists for an international stockist near you.
CAN I PICK UP MY ORDER?
No, we don’t allow local pickup of retail orders at this time.
WHAT IS YOUR RETURNS POLICY?
In the unlikely event your item is defective or damaged on arrival, please contact us within 48 hours and we will do our best to rectify the situation. All items are checked and cross checked before packing.
If you change your mind on an unwashed and unused item you are welcome to post back for an exchange. Once we confirm the item is still in brand new condition, a credit for the item’s value less our restocking fee will be added to your account on our website for you to purchase an exchange. Postage costs associated with returning and receiving the new item, and the item price difference, are wholly the customers. We do not refund for change of mind.
Faulty or incorrect goods are welcomed to be returned for a replacement. Please contact us for details on how to exchange. We have our own returns portal where we can cover the return postage in this instance.
CAN I CANCEL MY ORDER?
If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a restocking fee will be charged and that will be deducted from the transaction total refunded to you. (The restocking fee covers the administration costs incurred due to the change of mind).
While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order as they begin packing orders at 6am daily. We are unable to cancel those orders that have been fulfilled and dispatched.
Alternatively, if your order has not yet been dispatched, we can cancel your order and issue a gift card for the full order amount and this is valid for 3 years.
HOW DO I USE MY DISCOUNT CODE?
Simply enter your discount code at checkout and click on “Apply”. Be sure that there are no additional spaces before or after the discount code.
Please note that only one discount code is valid per order. A discount code cannot be combined with an additional discount code.
Some discount codes such as affiliate codes, do not apply to replacement parts, shipping costs, gift cards or value bundles.
WHAT DOES IT MEAN WHEN I ORDER A PRODUCT THAT IS ON PRE-ORDER?
A ‘pre-order’ is an item of high demand that is on backorder and is in transit to us from our manufacturer. Pre-order items have an ‘estimated release date’ which is the date given to us by the shipper for when it will arrive to us. The ‘estimated release date’ is advertised on the listing. Stock can arrive earlier, or later, than the ‘estimated’ date that is given. Customs and transit delays are unforeseen and unpredictable but sometimes do occur which can delay items arriving.
Orders containing a pre-order item will be held until the pre-order item is in stock, the entire order will then be sent in the next day’s dispatch. If you would like your other items sent earlier please purchase in two separate transactions.
If you would like an update on your pre-order purchase, please feel free to contact us.
This icebrick is often still a bit frozen at the end of the school day and we are in Qld. Amazing!
I have a few and love the ice packs… keeps cold for such a long period of time
Absolutely love it , even better than the old version. Looks sturdier than the previous one. Great job Montico. There’s not a single Montico product I dislike. 😍
Love it! The new style is great!