Black Friday Shipping and Returns
We ship from our Gold Coast, Australia based warehouse.
A tracking number will be provided as soon as your order is dispatched. Click & Collect Want to get your order faster and avoid shipping fees? You can now select the Click & Collect option when you check out, to collect from our Coomera warehouse located in Queensland, Australia. |
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Shipping within Australia
Orders $149+ : FREE Standard Shipping, or EXPRESS Shipping for $7 Orders less than $149 : Standard Shipping for $10 or Express Shipping for $17 We post Australia Wide via Courier or Australia Post depending on order size and delivery location. If you have a preference please leave us a note at checkout. Flat rate $4 shipping on Replacement parts Australia Only |
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Express Dispatch & Shipping Upgrade
We offer an Express Dispatch Guarantee, to give you the BEST possible chance of getting your parcel on time. When you upgrade to our Express Shipping & Dispatch service, your order will be sent express with Australia Post and jump to the front of the queue to be packed first at our warehouse. The Express Dispatch & Shipping Upgrade costs $17, or just $7 on orders over $99 within Australia. Please note - if your order contains a pre-order item it will be held until pre-order stock arrives, and then jump to the front of the queue. |
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Shipping to New Zealand Orders $200+ : FREE Standard Shipping. Orders less than $200: Standard Shipping for $15 or Express Shipping for $30 Please allow 4-7 working days for delivery as Australia Post has recently changed their International delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Check our list of stockists for New Zealand stockist near you. |
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International Shipping
We ship internationally to New Zealand, Canada, Singapore and the USA only at this time. We offer both regular and express shipping for international customers, with shipping rates displayed at checkout, based on the weight and value of your individual order. All international orders are shipped with tracking, using Australia Post. Check our list of stockists for an international stockist near you. |
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Dispatch Due to a huge influx of orders please allow up to 10 business days for processing and delivery. You'll receive tracking information once your order ships. |
Please see shipping options and rates in the table above.
We post Australia Wide via Courier or Australia Post. Shipping service is dependent on order size and delivery location. Orders sent via courier will require a residential address. A tracking number will be provided as soon as your order is dispatched.
Please allow 10 working days for delivery as our couriers have recently changed their domestic delivery timeframes. If you have any concerns over the status of your parcel, please contact us. Every satchel parcel sent by us is trackable from lodgement to delivery. In the rare circumstance that a parcel is missing, we will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings.
DO YOU SHIP TO MY COUNTRY?
We ship internationally to New Zealand, Canada, Singapore and the USA only at this time.
We offer both regular and express shipping for international customers, with shipping rates displayed at checkout, based on the weight and value of your individual order. All international orders are shipped with tracking, using Australia Post.
Check our list of stockists for an international stockist near you.
CAN I PICK UP MY ORDER?Yes! Pick up is available from Montii HQ located on the Gold Coast Australia between 8am - 2.30pm Monday to Friday. Select Pick Up during check out and we will provide all the necessary information in your confirmation email.
WHAT IS YOUR RETURNS POLICY?In the unlikely event your item is defective or damaged on arrival, please contact us within 5 days and we will do our best to rectify the situation. All items are checked and cross checked before packing.
We gladly accept all returns resulting from a change of mind, and we offer the option of online store credit or issuing a refund*.
We do not accept change of mind returns on Clearance Items.
You have 30 days from the day you place your order to initiate a return for credit request through our returns portal. The item must be in its original sale condition, with all tags attached.
*Refunds are made to your original payment method, with a deduction for our restocking fee.
For more information on our Warranty against Defects please see Item 19 in our Terms of Use.
CAN I CANCEL MY ORDER?
If you wish to cancel your order (before it has been fulfilled & shipped or an order awaiting a pre-order item) a restocking fee will be charged and that will be deducted from the transaction total refunded to you. (The restocking fee covers the administration costs incurred due to the change of mind).
While we endeavour to respond to you within 1 business day, sometimes our warehouse has already fulfilled your order as they begin packing orders at 6am daily. We are unable to cancel those orders that have been fulfilled and dispatched.
Alternatively, if your order has not yet been dispatched, we can cancel your order and issue a gift card for the full order amount and this is valid for 3 years.