An update from Steph

April 02, 2020

 

Oh hey, we’re still here!

As a small biz’ it’s no secret to say these have been tricky and stressful times we have been navigating the past few weeks. We are so grateful for the support in our loyal Montii crew, amazing stockist and wonderful customers!

We want everyone to know, now more than ever we need that support and that you can still expect the same speedy dispatch and ah-mazing customer service!


WAREHOUSE AND SHIPPING UPDATE 

Our warehouse is dispatching daily both wholesale and retail orders, don’t think for a second you can slow Geoff down!

We have taken on extra hygiene measures when packing your previous Montii goodies to ensure all safety standards are met. All retail orders are being shipping via Australia Post who have enforced a few changes to protect everyone's wellbeing:

  • Australia Post are now doing contactless delivery (no signature on delivery)
  • Australia Post have removed their Express Post option as they are unable to guarantee delivery timelines.
  • International shipping has been paused for the moment. It will be back as soon as we are confident your parcels will arrive in a timely manner.

CUSTOMER SERVICE UPDATE 

Our customer service team is still here to answer any questions, concerns or if you have any issues. The team is working from home, they might have a different backdrop but they're still here and more than happy to help! 

The crew is there 9-2 Monday-Friday, shoot them an email at support@montii.co

NEW RANGE UPDATE 

Now for the fun stuff! We have a huge range of new release items planned, including new colours, new products and a whole bunch of goodies you are sure to love! Our new arrivals have been delayed (sad face), but you bet we are working as hard as possible to get them here! And they WILL be here!

When they do arrive, man-oh man, will we be excited! Your support will mean the world to us - we could even say, we’d love for you to shout it from the rooftops!!


Because everyone is asking here’s a sneaky peek into the current timeline:

  • Ice Packs - Mid April 
  • Drink Bottles + Coffee Cups - Early May 
  • Smoothie Cups (and a few surprises!) - Mid May
  • Lunch Bags - Late April (1st drop!) and more coming late May.  
  • Lots of other new goodies coming in May that we can’t tell you about just yet! 

So that sums it up from us, we’re still here working hard and we aren’t going anywhere! Please keep on supporting us, if that’s in the way of gifts for later in the year or just showing your love on Instagram (because we all know that’s where we love to hangout!). Honestly, it just means the world to not just me, but the whole Montii team. 

Till next time, 






Also in News

The Adventures of MontiiCo Smoothie Cups!

May 28, 2020

One thing I wasn’t prepared for going into business was the curve balls we are thrown. Maybe I was naive, maybe no one expects to be thrown every possible curve ball possible (in a very short amount of time) but heading into business, I honestly thought “how hard could it be!”.

2020, you got me. You sure showed me just how hard it can be! But in the same breath, you also showed me how amazing our community is that surrounds our brand and for this, I’m forever grateful. Delay after delay, unbelieve stories (trust me, I hardly believe them too!) our team, customers, stockists and loyal fans have supported us - cheered us on and sent messages upon messages of support. Our team, that has picked up the pieces, had a good giggle and carried on with what we have been given without a single complaint. Geez, without all of this support I’d be seriously rocking in a corner right now.

So here’s the little story, of the Montii Smoothie Cups that could... That persevered through all of the obstacles to make it (hopefully - finally - one day soon!)

Corona Virus

Like many, our manufacturing which was planned for early this year was delayed while factories were closed and staff were quarantined. This was just the beginning of a long journey...

First up a fire...

Yep, you heard right. Our factory had a fire, which delayed manufacturing while they remade our Smoothie Cup lids.

A delay for our customers and stockists, but that’s ok we can handle this! Our Smoothie Cups are remade and on their way.

Oh, wait, containers off the edge of the ship?

Honestly, when I received the phone call that our containers were on the ship that had at least 40 containers fall off it with a further 71 containers damaged, what do I do? I laughed, because at this point seriously what else could I do!?

We were due to open pre-orders in three days of this phone call, our release had already started! “Get your Smoothie Cups, from the bottom of the ocean” could that be our new marketing plan!?

 The new plan...

We adapt, we regather and we keep going! We’ve had confirmation our containers are not at the bottom of the ocean (YAY!). However, at this stage, we are still waiting for confirmation on the damage to our container. We have continued with our release of our BRAND NEW Regular and Mini Coffee Cups (SO, excited for these!!)

All going well (fingers crossed) the ship still needs to be assessed, repacked, head down to Melbourne and Sydney (pre-planned drop off points) before making its way back to the Brisbane port. Estimated 17th June!!

So it’s been a trip!

We have decided not to open pre-orders for this shipment, I physically want to inspect the stock before we open orders. I think it’s fair to say, these guys have been on a trip (and then some!) and I want to be 100% sure our quality is at its normal high standard.

 

So hang on tight! The wait is almost over and when they finally get here (and are safe!) our loyal loyal crew will be the first to hear!

Read More

Getting to know...Ness!

May 21, 2020

When Ness joined the crew... It was like it was meant to be! I have actually known Ness’ twin sister Peta for quite some time as our boys were born - as coincidence happens on the same day!

So when I put the call out for a general “all-rounder!” with a “can-do” attitude, Peta mentioned Ness just so happened to be looking for work.. And I guess they say, the rest is history!

******

Meet Ness

I should start by saying, Ness’ name is actually Vanessa but everyone fondly calls her Ness’ or Nessooooo’ if you are Geoff! (You'll come to learn he shortens/adds an “o” to any name he sees fit! LOL)


What do you do at Montii?

I’ve been at Montii for... Gosh, almost 12 months! I’m a bit of an all-rounder, I look after our customer service replying to any questions and issues that come in via our FB page or emails. I keep the office supplies up to date (no one likes to run out of sticky tape – especially Geoff) and of course you’ll often see me on stories and replying to DM’s.


Tell us about your family

It’s me and my two kids, Mila who is almost 8 and Hudson who is 5. We are lucky enough to live on a property with the family which is a great support!

 


Tell us an online brand that you love, and why?

You might have noticed, I have a bit of a clothing obsession! My go-to is The Iconic! They have a great range, fab customer service (like someone else I know!) and fast shipping! Can’t beat that in my books.


Do you have a celebrity doppelgänger? 

I don’t think so but I do have an identical twin sister!


What is your spirit animal, and why?

Maybe a sloth, not because I’m lazy, just very cruisy...


What weird food combination do you really enjoy?

Oh, that’s tricky! Nothing unusual that I can think of if they don’t go together - they shouldn’t be eaten together!


What is the dumbest way you have ever been injured?

It probably involved a few too many wines to remember haha!


What is your most unusual talent?

I can still do a pretty decent handstand and cartwheel!


If you could jump into a pool full of something, what would it be?

I wouldn’t be upset if there was a pool of Sav Blanc! This definitely sounds like it could end in one of those dumb injuries though!

******

That's a wrap for Ness, stay tuned for our next instalment of Getting to Know You!

Read More

Look What's New!

May 15, 2020

Our best selling MontiiCo Lunch bags have had a refresh and they are back, with prints made to make lunchtimes look RADDER than ever!

Soggy sandwiches be gone, we’ve got Dinosaur, Unicorn and Mermaid on the case to keep lunches chilled while being the envy of the playground. 

Check out our brand new prints below! 

P.S All of our MontiiCo Insulated Lunch bags are machine washable and come with an Icepack included! SCORE! 

 

DINOSAUR LUNCH BAG

Lunchtimes won’t bore, they’ll be more like ROAR with this rad lunch bag. Kids around the globe will soon be hitting the playground with their Dinosaur lunch bags, sure to be making a stomp!



UNICORN LUNCH BAG

Prancing into the playground to make lunchtime as magical as can be. Our Unicorn lunch bag has been one of our best sellers, now with a little refresh, our new Unicorn print is sure to make Unicorn lovers squeal with glee!



MERMAID LUNCH BAG

Shimmer and sparkle - is that a Mermaid I see glistening in the sea? Bring Mermaids ashore with pretty lunches sure not to bore.

 

Perfectly Paired With

Want to step up your lunchbox game? Take lunches to the next level of ultimate fun! We’ve perfectly paired our MontiiCo lunch bags with these rad goodies to make sure lunches won’t bore.

UNICORNS UNITE SET

Over the rainbow, a unicorn lover's match made! Match your Unicorn lunch bag Lunch Punch Unicorn cutters and pretty Lavender Mini Montii to make lunchtime wishes come true!

DINO-RIFFIC SET

This one's wild, watch out! Keeping cool in the jungle - too easy! Is your little Dinosaur lover feeling a little wild with lunchtime hunger? Sleek and cool, this bundle will have hungry bellies filled in no time

Read More